Legal Notice

Publication date

2026-10-09

Effective date

2026-10-09

Version 2.11-PUSH-EN.
Publication and effective date: 9 October 2026.

1. Service provider

The OwnCup service is provided by „КИКО ГЛОБАЛ“ ЕООД / KICO GLOBAL EOOD, a legal entity registered in the Republic of Bulgaria.

In this document and the other OwnCup legal documents, the expressions “OwnCup”, “we”, “us” and “Operator” mean KICO GLOBAL EOOD.

2. Role of OwnCup

OwnCup provides a digital customer engagement and retention platform for independent cafés and small networks. Through the platform, participating cafés may publish a profile and offers, operate loyalty programmes and receive aggregated activity indicators, while Guests may find participating cafés, record confirmed visits and redeem rewards. Specific functions depend on the plan.

In the legal documents, Client means the party to a business agreement with OwnCup, and Location means a specific verified physical place of business operated by the Client. One Client may operate one or more Locations. In the user interface, a Location may be called a café or venue.

The single OwnCup service is provided through the marketing website, the app.owncup.eu web application and native applications for iOS and Android. These surfaces perform different functions, but are provided by the same Operator and governed by one consistent set of legal documents.

OwnCup is launched in stages on a country-by-country basis. A particular country is treated as an active market when it is expressly identified as available in the relevant interface, app store listing or OwnCup offer. Technical availability of the service or the existence of a translation does not, in itself, constitute the launch of the offering in that country.

OwnCup is not intended for the listing or promotion of goods, services or materials that are available only to adults or designated as 18+. In particular, the service may not be used to advertise alcoholic products, tobacco or nicotine products, gambling, pornography or sexual services.

Each participating café independently:

• offers goods, services, promotions and rewards;
• establishes the specific rules of its Programme within the OwnCup rules and applicable law;
• is responsible for the accuracy of published information, the availability and quality of goods and the actual provision of rewards.

OwnCup is responsible for providing and operating the digital platform to the extent established by the published terms and mandatory law.

For a Client-initiated push campaign, OwnCup is the technical sender, applies uniform rules for determining the Recipients, frequency and sending time, and may review the Material. The Client does not select specific Recipients and does not receive their personal or technical identifiers. Automatic reminders about visits, progress and rewards in a particular café's programme are generated by OwnCup under uniform platform rules; the café does not control the trigger or the specific Recipient of such a reminder. OwnCup is not the seller or provider under the Client's offer; the allocation of responsibility and personal-data roles is set out in the Business Client Terms of Service, Marketing Push Messaging Policy and Privacy Notice.

3. Legal documents

Depending on the user’s role, use of OwnCup is governed by:

• Guest Terms;
• Business Client Terms of Service;
• Privacy Notice;
• Cookie, Local Storage and Web Technologies Policy;
• Loyalty & Rewards Rules;
• Marketing Push Messaging Policy;
• Pricing & Plan Terms;
• Report Illegal Content & Support;
• Service Providers and Data Recipients Register;
• Founding Partner Programme, when it is offered by OwnCup.

4. Digital Services Act contact points

OwnCup’s electronic contact point for recipients of the service in matters relating to Regulation (EU) 2022/2065 (Digital Services Act, DSA) is support@owncup.eu. A notice concerning allegedly illegal content may also be submitted through the electronic form available from the Report Illegal Content & Support section of the website or application. The channels enable communication with an OwnCup employee and are not limited to automated processing.

A competent authority may contact OwnCup through support@owncup.eu, stating “DSA authority request” in the subject line and specifying the name of the authority, contact person, legal basis and required response deadline. OwnCup may verify the authority and authenticity of the request before disclosing information or taking a measure.

The DSA contact points accept communications in Bulgarian and English.

The procedure for reporting illegal content and reviewing decisions is set out in Report Illegal Content & Support.

5. Applicable law and mandatory rights

OwnCup’s activities are governed by the applicable law of the European Union and the Republic of Bulgaria.

No provision of the OwnCup legal documents limits any rights of consumers, data subjects or business users that cannot be excluded or restricted by agreement.

6. Consumer complaints and out-of-court settlement

A consumer may first submit a complaint to OwnCup at support@owncup.eu. This does not restrict the right to apply directly to a competent authority or court.

In Bulgaria, a consumer-protection complaint may be submitted to the Commission for Consumer Protection (CCP). A consumer may also request consideration by an appropriate general or sectoral conciliation commission through the CCP section on conciliation commissions. OwnCup’s participation in an out-of-court procedure is voluntary unless mandatory law requires otherwise.

7. Languages and versions

The legal documents are published in the languages available in the relevant version of the service. Unless mandatory law provides otherwise, the agreement with a business client is governed by the language version specified in the order or OwnCup’s written confirmation. A consumer is provided with a version in the language of the interface or market for which the service is offered; mandatory rules on the language of consumer information remain applicable.

Each document states its version number and effective date. The current version is made available to the user through the legal links on the relevant OwnCup surface. A copy of a superseded version and information about the period during which it applied may be requested at info@owncup.eu. Replacing a version does not retrospectively alter rights and obligations that arose while the previous version was in effect.