Guest Terms
Version 2.11-PUSH-EN.
Publication and effective date: 9 October 2026.
1. Parties and acceptance of the Terms
OwnCup is a digital loyalty programme service. The platform is provided by KICO GLOBAL EOOD (“OwnCup”, “Operator”, “we”). The specific Programme, goods, service and rewards are provided by the relevant participating café.
By creating an Account or using the app.owncup.eu web application or the native OwnCup application for iOS or Android, the user (the “Guest”) enters into an agreement with OwnCup for the provision of a digital service and accepts these Terms. The Operator’s details are set out in the Legal Notice.
2. Legal capacity and minors
By creating an Account, the Guest confirms that they are entitled to use OwnCup under the law applicable to them and have the legal capacity required to use OwnCup and enter into this Agreement.
After selecting at least one marketing push category and before it is activated, the Guest confirms by means of a separate checkbox:
I confirm that I am legally entitled to give this consent independently under the law applicable to me.
If the Guest is not legally entitled to give this consent independently, the marketing push category is not activated. This does not restrict the use of OwnCup's core functions with the required consent of a parent or holder of parental responsibility where such use is permitted by applicable law.
OwnCup does not request a date of birth or a copy of an identity document for this confirmation. OwnCup records the fact of confirmation, the version of the text displayed, the date and time, the language and the technical source. This is the user's statement that they are legally entitled to give the specific consent independently, not documentary age verification.
3. Account and mandatory email address
A valid email address is required to create and maintain an Account. It is necessary for Account confirmation, sign-in, access recovery, security messages and material service changes. An Account cannot be created and securely maintained without a valid email address.
A name or display name is provided voluntarily unless the interface states otherwise for a particular function.
The Guest is responsible for the security of their email and device and must notify support@owncup.eu immediately if unauthorised access is suspected.
It is prohibited to create an Account on behalf of another person without authority, transfer an Account for abuse of a Programme, circumvent restrictions or interfere with transaction confirmation.
4. How the loyalty Programme works
The Guest scans the QR code of a participating café in the OwnCup application. A transaction is recorded after confirmation by an authorised café staff member.
For the purpose of confirming and administering the programme, an authorised staff member of the relevant café may access, in the secure loyalty-programme interface, the Guest’s displayed or generated name, the time, offer or transaction type, the associated reward and confirmation status, together with the history of such transactions in that café’s programme for no more than the preceding 12 months. Access ends earlier if the Guest’s participation or the relevant programme ends. This restriction concerns the display of past identifiable history and does not terminate or reset current confirmed progress, the status of a reward already obtained or the obligation to provide it. The café is not shown the Guest's email address, telephone number, internal user identifier, push identifier, Firebase Installation ID, participation at other cafés or an export of the general Guest list in this interface.
OwnCup may correct, reject, cancel or temporarily suspend an erroneous, duplicate, unconfirmed or allegedly fraudulent transaction. A decision that materially affects the Guest is not taken solely automatically without the possibility of contacting support.
Detailed rules on accrual, Programme changes and provision of rewards are set out in the Loyalty & Rewards Rules.
5. Cups, stamps and rewards
Cups, stamps, progress and rewards:
- are not money, electronic money, a deposit or a means of payment;
- are not transferable between users;
- are not exchangeable for money unless the café expressly provides otherwise and this is permitted by law.
Before joining a Programme, its material terms must be available to the Guest: the required number of confirmations, a description of the reward, participating locations, the validity period and material restrictions.
The café is responsible for the accuracy of the offer, availability, quality, substitution and actual provision of the reward. OwnCup is responsible for correct operation of the digital record within the scope of these Terms.
6. Programme changes and closure
Programme changes apply to future transactions. A reward already obtained is not cancelled and confirmed progress is not reduced retroactively, except in cases of fraud, correction of an obvious error, a legal requirement or another mandatory reason.
In the event of planned Programme closure, the café must generally notify affected Guests at least 14 days in advance and provide a reasonable opportunity to redeem a reward already obtained or offer a comparable substitute. Immediate closure is possible if the café has ceased operating, the Programme has become unlawful, there is a safety threat, an event of force majeure occurs or performance is objectively impossible.
OwnCup does not become the seller of or obligor in respect of a reward, but may restrict a café that breaches published rules in bad faith.
7. Email and notifications
7.1. Mandatory service emails
OwnCup sends necessary service emails, including messages concerning Account confirmation and security, access recovery, material service changes and legally significant information. These emails are not marketing. It is not possible to opt out of them while retaining an active Account.
7.2. Marketing push messages
The Guest may separately and voluntarily select one or more categories that are off by default:
- Café offers and promotions;
- Offers from OwnCup;
- OwnCup news and updates.
Selecting one category does not enable the others. The Café offers and promotions category covers campaigns by cafés whose programmes the Guest participates in and automatic OwnCup reminders about visits, progress and rewards in those programmes. A message is allocated by its purpose: an OwnCup offer that is unrelated to a particular café's programme belongs to the Offers from OwnCup category.
The device's system permission for notifications, registration, acceptance of these Terms, participation in a programme and the existence of a push identifier do not constitute consent to marketing.
After selecting at least one marketing category and before it is activated, the Guest confirms the wording in section 2. Without that confirmation the marketing category is not activated, while the Account and core functions remain available.
The selection may be changed or withdrawn at any time, free of charge, in the application settings. Withdrawal does not restrict the core functions and blocks new messages in the relevant category without undue delay.
A café campaign is initiated by the relevant business client, while OwnCup is the technical sender and independently applies uniform rules for determining the Recipients, frequency and sending time. An automatic programme reminder is generated by OwnCup under uniform platform rules: the café does not enable it for a particular Guest and does not select the trigger, Recipient or sending time. The café does not receive the Recipients' personal and technical data listed in section 10.2 of the Business Client Terms of Service. Detailed rules are set out in the Marketing Push Messaging Policy.
8. Provision and conformity of the digital service
OwnCup provides access to the service after registration and takes reasonable measures to ensure that the service:
- conforms to its description and ordinary purpose;
- has the stated functionality, compatibility and security;
- receives necessary updates, including security updates;
- preserves confirmed digital records to the extent reasonably possible.
The web version requires a compatible browser and internet access. The native application requires a compatible device, a supported version of the operating system, internet access and the current version of the application. Certain features may require access to the camera, notifications or location; the relevant system permission is requested by the device.
If the service is not provided or has a material lack of conformity, the Guest may contact support@owncup.eu and request provision or remedy of the lack of conformity. If OwnCup does not remedy a material lack of conformity within a reasonable period or remedy is impossible, the Guest may terminate the Agreement and delete the Account, and may use other mandatory remedies under applicable law.
9. Changes to the digital service
OwnCup may change the service if objectively necessary due to:
- a change in law or a mandatory requirement of an authority;
- security, prevention of abuse or technical compatibility;
- addition, improvement or discontinuation of functions;
- a change in infrastructure or service providers;
- objectively justified commercial necessity.
A change must not impose an additional charge on the Guest without the Guest’s express consent. If a change is material and adversely affects access to or use of the service, OwnCup will notify the Guest in advance by email or on another durable medium that allows the information to be stored and reproduced unchanged. The notice will state the nature of the change, its effective date and the right to terminate the agreement free of charge within 30 days of receiving the notice or of the date of the change, whichever is later. This right does not apply if OwnCup allows the Guest, at no additional cost, to retain an unchanged, conforming version of the service and the change does not affect its accessibility.
10. Account deletion and termination of the Agreement
The Guest may delete the Account through the OwnCup interface or send a request to privacy@owncup.eu. After deletion is confirmed, the Account becomes unavailable and the deletion process begins:
Your Account is no longer available. The deletion process has begun.
OwnCup deletes or irreversibly de-identifies identifying data associated with the Account without undue delay, except for information that must be retained temporarily by law, for security, prevention of abuse or protection of rights. Details are provided in the Privacy Notice.
Account deletion terminates the Agreement for the future. It does not cancel lawful acts performed before deletion and does not give cups, stamps or rewards monetary value.
If a right of withdrawal from a distance Agreement applies to the free digital service, the Guest may exercise it within 14 days after entering into the Agreement by deleting the Account or sending an unequivocal statement to support@owncup.eu. No charge is imposed for withdrawal.
11. Acceptable use
The following are prohibited:
- fraud and artificial accrual of progress;
- automated creation of Accounts;
- circumvention of technical or plan restrictions;
- malicious code, interference with platform operation and excessive load;
- attempts to obtain another person’s data or unauthorised access;
- unlawful use or infringement of third-party rights.
12. Restriction or termination of access
OwnCup may restrict a function or access in the event of a breach of the Terms, fraud, a security threat, unlawful use, a need to protect users or compliance with a requirement of a competent authority.
Where permitted and safe, OwnCup communicates the reason, scope and duration of the measure and the method for contesting it. The procedure for reviewing content and Account decisions is set out in Report Illegal Content & Support.
13. Liability
OwnCup is not responsible for the quality of drinks, service, legality of a café offer or actual provision of a reward. This does not exclude OwnCup’s liability for its own breach of the Agreement, mandatory digital service requirements, wilful misconduct, gross negligence or another case where limitation of liability is prohibited by law.
Nothing in these Terms limits mandatory consumer rights.
14. Changes to the Terms
OwnCup may change these Terms on the grounds listed in Section 9 or to clarify them without worsening the Guest’s position.
OwnCup generally communicates a material change at least 15 days before it takes effect. A shorter period is permitted in the event of a mandatory legal requirement, an urgent security threat or a change favourable to the Guest. Changes do not retroactively reduce confirmed progress or rewards already obtained.
Before a material change takes effect, the Guest may terminate the Agreement and delete the Account.
15. Mobile application licence and Apple
If the OwnCup application is downloaded from the Apple App Store, the licence for the installed copy of the application is governed by Apple’s Standard Licensed Application End User License Agreement, unless a separate OwnCup licence agreement is displayed in the App Store. These Terms govern the OwnCup Account, the digital service, loyalty programmes and the relationship between the Guest and OwnCup.
Apple is not a party to the OwnCup service agreement and is not responsible for loyalty programmes, café offers, Account support or the performance of OwnCup’s obligations. This provision does not restrict the user’s rights under Apple’s standard agreement or mandatory law.
16. Support, complaints and law
Enquiries about the platform should be sent to support@owncup.eu and enquiries about personal data to privacy@owncup.eu. Complaints about goods, service or provision of a reward should also be directed to the relevant café.
These Terms are governed by the law of the Republic of Bulgaria. This choice does not deprive a consumer of the protection of mandatory rules of the country of their habitual residence.
In Bulgaria, the Guest may submit a complaint to the Commission for Consumer Protection (CCP) and request consideration by an appropriate conciliation commission through the CCP section on conciliation commissions. OwnCup’s participation in an out-of-court procedure is voluntary unless mandatory law requires otherwise.
The Guest may apply to a competent supervisory authority or court. If mandatory law provides additional remedies, these Terms do not limit them.