Frequently asked questions about OwnCup
Current answers about digital loyalty, plans, data and getting connected.
01What is OwnCup?
OwnCup is a discovery and digital loyalty platform for cafés and chains. Which features you get depends on the plan.
02Is a till integration required?
No. A staff member confirms participation in an offer through a simple OwnCup workflow — no till integration is needed.
03Does the café have to build an app?
No. Guests use OwnCup, and the café works with the tools the platform makes available.
04How does a guest get a digital stamp?
The guest scans the café’s QR code. A staff member checks the programme’s terms and confirms participation in the offer, after which the progress updates in the app.
05What guest data does the café see?
The name the guest entered when signing up or a generated one, the history of confirmed operations in its own programme, and the aggregated indicators its plan allows. The café does not receive phone numbers, email addresses, push tokens or individual guest profiles.
06Is OwnCup a CRM?
No. OwnCup does not build a database of guest contacts for the café.
07Can a notification be sent to one specific guest?
No. On the available plans OwnCup reviews the content and determines the permitted audience among users who have given the necessary consents.
08Does OwnCup guarantee new guests or revenue growth?
No. The outcome depends on the café’s offer, its location, the team’s work and how guests behave.
09Where will the café profile be visible?
The profile and visibility inside OwnCup come with the relevant plans and do not guarantee that a particular guest will see, choose or visit the café.
10Is there a free plan?
Yes. Freemium includes basic digital loyalty for one confirmed location and up to 100 active guests per month. Map placement and marketing tools are not included.
11How do I start?
Send a request from the Contact page. The OwnCup team will confirm the café’s details, the location, the plan and the available onboarding option.